The market for logistics services in Europe is undergoing unprecedented change. Not only is it being affected by world‐ scale developments, such as the globalization of manufacturing industry and the genesis of internationalisation in retailing, but there are major impacts within Europe...

Discusses the results of a survey among shippers in several European countries involved in outsourcing their transport, warehousing and other logistics activities. The survey, which is a joint initiative of the universities of Cranfield, Eindhoven, Linköping and Rotterdam (Erasmus) and of...

Delivery control is a key requirement in all distribution operations. It is, however, a highly complex undertaking since it embraces a variety of activities (e.g., order processing, consignment tracing and vehicle round planning — (see Figure 1)). Moreover, delivery control invariably requires...