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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10000692928
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Generations at work : managing the clash of boomers, Gen Xers, and Gen Yers in the workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob - 2013 - 2nd ed
Persistent link: https://www.econbiz.de/10009722052
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Organization-wide intervention
Zemke, Ron; Gunkler, John W. - In: Handbook of organizational behavior management, (pp. 565-583). 1982
Persistent link: https://www.econbiz.de/10003033468
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Service America in the new economy
Albrecht, Karl; Zemke, Ron - 2002 - Rev. ed.
Persistent link: https://www.econbiz.de/10001574380
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Umwerfender Service : die Bibel für den direkten Kundenkontakt
Zemke, Ron; Anderson, Kristin - 1994
Persistent link: https://www.econbiz.de/10004197800
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Coaching für den umwerfenden Service
Zemke, Ron; Anderson, Kristin - 1997
Persistent link: https://www.econbiz.de/10004228613
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Delivering knock your socks off service
Anderson, Kristin; Zemke, Ron - 1998 - Rev. ed., 1. print., new and updated
Persistent link: https://www.econbiz.de/10004356269
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Great customer service on the telephone
Anderson, Kristin - 1992 - 1. print.
Persistent link: https://www.econbiz.de/10004151901
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Customer relationship management
Anderson, Kristin; Kerr, Carol - 2002
Persistent link: https://www.econbiz.de/10004695786
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The Best Customer to Have is the One You've Already Got - Killing yourself trying to bring in those new customers? Maybe the problem is you're not concentrating on the ones you can...
Zemke, Ron; Zemke, Ron - In: The Journal for quality and participation 23 (2000) 2, pp. 33-35
Persistent link: https://www.econbiz.de/10006909071