This paper provides a new framework for service innovation based on structured interviews with some of the best known thinkers and practitioners in the field of innovation, as well as extensive literature reviews, supported through case study analysis, in order to identify the components of...

Purpose – Neither retail formats nor business models are static entities. Retailers develop new formats, manage existing formats and discard formats over time, as a consequence of many contributory factors in the retail environment. The paper provides a brief summary of our existing...

Several recent comparative studies have shown a labour productivity gap in respect of UK retailing when compared with other countries, notably France and the USA. This article seeks to identify, through an overview of existing data and related research, the extent to which retail productivity in...

Whilst the events of 2000 and 2001 would appear to have reduced significantly the attractiveness of e-commerce as a viable source of revenue growth for retailers, writing off electronic distribution channels may be premature. Growth in online transactions in, for example, the USA and the UK...

The nature and future of electronic commerce is considered. Four areas of the new economy and its affects on retailers are explained; first the extent to which the emergence of new electronic channels to market has led to distinctive means of businesses differentiation, secondly how...

In recent years a number of commentators, taking note of facilitating developments in customer information systems, have predicted a movement toward retail direct marketing in the UK. Speculation in the trade press as to the potential consequences of such a movement has become almost...