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~person:"Clark, Bruce H."
~subject:"Customer satisfaction"
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Industrial marketing management : the international journal for industrial and high-tech firms
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Customer relationship management processes : how faithful are business-to-business firms to customer profitability?
Johnson, Devon S.
;
Clark, Bruce H.
;
Barczak, Gloria
- In:
Industrial marketing management : the international …
41
(
2012
)
7
,
pp. 1094-1105
Persistent link: https://www.econbiz.de/10009683376
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