Nussbaumer, Philipp; Matter, Inu; Porta, Gian Reto à; … - In: Business & Information Systems Engineering 4 (2012) 6, pp. 347-361
Investment advisory services of financial service providers (FSPs) exhibit several characteristics that are detrimental to advisory quality. The interaction of advisor and client is strained by a lack of transparency regarding the advisory process (what activities are performed and why) and the...