Supplier base management is an important aspect of the management of manufacturing operations, as reducing the number of suppliers – the supplier base – is a key approach in many companies including the US and the UK. By having fewer suppliers, manufacturers have more time to work closely...

Product support is a key aspect in the marketing of high-technologyproducts, since it strongly influences customer satisfaction and can also be animportant source of revenue. Typical forms of support include operatortraining, equipment maintenance and, if necessary, repair - all of these...