IBM has gone from a company with 60 billion in unprofitable revenue to a profitable 85 billion enterprise. IBM Global Services draws most of its revenue from helping businesses to do successfully what IBM has done: transform themselves. This book describes the practices that allowed IBM to...

Intro -- Contents -- Preface -- Acknowledgments -- I Introduction -- 1 Introduction -- 2 The Internet before Commercialization -- II Internet Technologies Seeking a Business Model -- 3 Innovation and the Evolution of Market Structure for Internet Access in the United States -- 4 Protocols for...