Since the first commercial launch of cellular telecoms by NET in Tokyo Japan in 1979 and the launch of the NMT system in Denmark, Finland, Norway and Sweden in 1981, the mobile phone has undergone continual incremental innovation for changing market needs. This study investigates the factors...

The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this...

Dans un contexte de stabilisation de la croissance de multiples marchés, de nombreuses entreprises ont cherché à asseoir leur avantage compétitif sur la qualité de leurs produits (Pavlidis1990). Parallèlement, la construction du Marché Unique en Europe a contribué à la prise de...