Business-to-consumer (b2c) e-commerce can be regarded as a disruptive process innovation that can make existing business models obsolete. B2c e-commerce provides retailers the possibility of a new service concept, new client interface and even delivery system. The history of retailing is replete...

In 2000, the world wide, rapid employment growth in the ICT-sector came to an end. Knowledge-intensive ICT-firms and -sectors in the Netherlands confirmed to this negative development trend as well. The life-cycle of the ICT-sector appears to reach a new phase of development, dominated by...

Business-to-consumer (b2c) e-commerce can be regarded as a disruptive process innovation that can make existing business models obsolete. B2c e-commerce provides retailers the possibility of a new service concept, new client interface and even delivery system. The history of retailing is replete...

In 2000, the world wide, rapid employment growth in the ICT-sector came to an end. Knowledge-intensive ICT-firms and -sectors in the Netherlands confirmed to this negative development trend as well. The life-cycle of the ICT-sector appears to reach a new phase of development, dominated by...