//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Competing with quality service...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistung
16
Service quality
15
USA
15
Dienstleistungsqualität
13
Vereinigte Staaten
13
United States
11
Gesundheitsversorgung
9
Health care
9
Marketing
9
Product quality
9
Produktqualität
9
Dienstleistungssektor
8
Einzelhandel
8
Gesundheitswesen
8
Health care system
8
Relationship marketing
8
Beziehungsmarketing
7
Services
7
Dienstleistungsmarketing
6
Services marketing
6
Absatz
5
Bank
5
Krankenhaus
5
Kundendienst
5
Management
5
Qualität
5
Retail trade
5
Service industry
5
Consumer behaviour
4
Customer satisfaction
4
Hospital
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Servicepolitik
4
Bankbetrieb
3
Banking
3
Betriebliches Gesundheitsmanagement
3
Corporate culture
3
Innovation
3
Innovation management
3
more ...
less ...
Online availability
All
Undetermined
26
Free
6
Type of publication
All
Article
133
Book / Working Paper
34
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
Aufsatz im Buch
9
Book section
9
Reprint
2
Thesis
2
review-article
2
Bibliographie
1
Interview
1
Konferenzschrift
1
Lehrbuch
1
Textbook
1
research-article
1
viewpoint
1
more ...
less ...
Language
All
Undetermined
85
English
72
German
10
Author
All
Berry, Leonard L.
167
Parasuraman, A.
33
Zeithaml, Valarie A.
28
Mirabito, Ann M.
10
Seiders, Kathleen
10
Seltman, Kent D.
7
Parasuraman, Ananthanarayanan
6
Shankar, Venkatesh
6
Attai, Deanna J.
5
Danaher, Tracey S.
5
Dotzel, Thomas
4
Gresham, Larry G.
4
Howard, Chuck
4
Moore, Sarah G.
4
Parish, Janet Turner
4
Zeithaml, Valerie A.
4
Baun, William B.
3
Bendapudi, Neeli
3
Hensel, James S.
3
Thompson, Thomas William
3
Yadav, Manjit S.
3
Bennett, David R.
2
Berger, Jonah
2
Brown, Carter W.
2
Carbone, Lewis P.
2
Davidson, Philip H.
2
Futrell, Charles M.
2
George, William R.
2
Haeckel, Stephan H.
2
Lampo, Sandra S.
2
Meyer, Jeffrey
2
Packard, Grant
2
Wall, Eileen A.
2
Adcock, Gale
1
Aksoy, Lerzan
1
Awdish, Rana
1
Bateson, John E. G.
1
Berwick, Donald M.
1
Bitner, Mary Jo
1
Bolton, Ruth N.
1
more ...
less ...
Institution
All
American Marketing Association
2
Published in...
All
Business horizons
17
Journal of retailing
13
Business Horizons
11
Journal of service research
7
Harvard business review : HBR
6
Journal of marketing
6
Marketing management : a quarterly business management publication of the American Marketing Association
6
MIT sloan management review
5
Marketing for the bank executive
5
Report / Marketing Science Institute
5
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
Sloan management review
4
Journal of service research : JSR
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
The Executive : an Academy of Management Publication
3
AMS review : official publication of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Bank Marketing
2
MSI reports : working paper series
2
MSU business topics
2
Bankers' magazine
1
Business strategy review
1
Corporate brand and corporate reputation
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Does marketing need reform? : fresh perspectives on the future
1
European Journal of Marketing
1
Handbook of relationship marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Interaktionen im Dienstleistungsbereich
1
Internal marketing : directions for management
1
Internes Marketing : Integration der Kunden- und Mitarbeiterorientierung ; Grundlagen - Implementierung - Praxisbeispiele
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of public policy & marketing
1
Journal of service management
1
Leadership excellence : the magazine of leadership development, managerial effectiveness, and organizational productivity
1
more ...
less ...
Source
All
ECONIS (ZBW)
81
OLC EcoSci
47
USB Cologne (EcoSocSci)
21
RePEc
11
Other ZBW resources
5
BASE
2
Showing
1
-
10
of
167
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The old pillars of new retailing
Berry, Leonard L.
- In:
Harvard business review on retailing and merchandising
,
(pp. 1-18)
.
2008
Persistent link: https://www.econbiz.de/10003778423
Saved in:
2
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
3
The best companies are generous companies
Berry, Leonard L.
- In:
Business horizons
50
(
2007
)
4
,
pp. 263-269
Persistent link: https://www.econbiz.de/10003494713
Saved in:
4
Retail positioning strategies for the 1980s
Berry, Leonard L.
- In:
Business horizons
25
(
1982
)
6
,
pp. 45-50
Persistent link: https://www.econbiz.de/10003500745
Saved in:
5
Lessons from high-performance service organizations
Berry, Leonard L.
- In:
Industrial marketing management : the international …
40
(
2011
)
2
,
pp. 188-189
Persistent link: https://www.econbiz.de/10008934073
Saved in:
6
The components of department store image : a theoretical and empirical analysis
Berry, Leonard L.
- In:
Journal of retailing
45
(
1969
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10001915282
Saved in:
7
Consumerism in the new society
Berry, Leonard L.
- In:
Marketing for the bank executive
,
(pp. 349-363)
.
1974
Persistent link: https://www.econbiz.de/10001915290
Saved in:
8
Guidelines for better bank advertising
Berry, Leonard L.
- In:
Bankers' magazine
160
(
1977
)
3
,
pp. 65-68
Persistent link: https://www.econbiz.de/10001915329
Saved in:
9
The low-income marketing system : an overview
Berry, Leonard L.
- In:
Journal of retailing
48
(
1972/73
)
2
,
pp. 44-63, 90
Persistent link: https://www.econbiz.de/10001915383
Saved in:
10
Marketing challenges in the age of the people
Berry, Leonard L.
- In:
MSU business topics
20
(
1972
)
1
,
pp. 7-13
Persistent link: https://www.econbiz.de/10001915390
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->