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Berry, Leonard L. - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 78-92

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Mende, Martin - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 121-131

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Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58

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Berry, Leonard L.; Adcock, Gale; Mirabito, Ann M. - In: MIT sloan management review 53 (2011/12) 2, pp. 15-16

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