Mazhar, Samia; Wu, Paul Pao-Yen; Rosemann, Michael - In: Business Process Management Journal 25 (2018) 5, pp. 1101-1125
Purpose: A configurable reference model can be used to assist in the development and management of business processes in complex, multi-stakeholder environments. The purpose of this paper is to demonstrate a process design in such environments via configurable process reference modelling, using...