Not only the public services are able to ensure the effective and efficient use of e-democracy tools. This contribution points out how a party must be structured to function as a neutral service provider for the citizen to set the results of electronic decision-making processes generally...

Bei Verwaltungsprozessen handelt es sich teilweise um wissensintensive Prozesse, auf die Managementmethoden klassischer Geschäftsprozesse in Hinblick auf eine Optimierung oder Neugestaltung nur mit geringem Nutzen angewendet werden können. Für ein Prozessmanagement sind Methoden notwendig,...

Business processes can be modelled and analysed extensively with well known and established methods. The simple signs of static knowledge do not fulfil the requirements of a comprehensive and integrated approach of process-oriented knowledge management ...

The Knowledge Modeler Description Language KMDL is able to represent the creation, use and necessity of knowledge along common business processes...