Many papers have documented wide variations in productivity even in narrowly defined industries. Some have argued that this primarily reflects measurement problems due to, for example, comparing across different products. Others argue this reflects persistent differences in performance due, for...

The aim of this exploratory study was to examine how boundary objects are produced and the role ofpower in this process. To do so, we investigated the use of boundary objects by managers to developa customer oriented culture in a newly formed telecommunications company. The boundary object...