Hackman, David; Gundergan, Siegfried P.; Wang, Paul; … - In: Journal of Services Marketing 20 (2006) 7, pp. 459-470
Purpose – The purpose of this study is to examine the relationships between behavioural intentions and its antecedent factors in online services settings. Design/methodology/approach – Data were collected from a national survey of Australians with experience purchasing online. A conceptual...