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Crisis management and services marketing
Elliott, Dominic; Harris, Kim; Baron, Steve - In: The journal of services marketing 19 (2005) 5, pp. 336-345
Persistent link: https://www.econbiz.de/10007097571
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A theatrical perspective on service performance evaluation: The customer-critic approach
Harris, Kim; Harris, Richard; Elliott, Dominic; Baron, Steve - In: Journal of marketing management : MM 27 (2011) 5, pp. 477-503
Persistent link: https://www.econbiz.de/10008995019
Cover Image
A theatrical perspective on service performance evaluation: The customer-critic approach
Harris, Kim; Harris, Richard; Elliott, Dominic; Baron, Steve - In: Journal of marketing management : MM 27 (2011) 5, pp. 477-503
Persistent link: https://www.econbiz.de/10008997403