chapter 1 Continuity Management in Historical Context -- chapter 2 Legal Drivers and Business Continuity Management Standards -- chapter 3 Digital Resilience and Business Continuity Management -- chapter 4 Initiating, Redefining and Planning for Business Continuity Management: The Scope of...

catastrophic system failures -- The crisis of management : managing ahead of the curve -- Designs for crisis decision units -- Collective minds in organizations : heedful interrelating on flight decks -- Football stadia disasters in the United Kingdom : learning from tragedy? -- Crisis...

This article reviews and examines the role of the public inquiry as a mechanism for investigating disasters within the United Kingdom. A number of authors have considered the growing penetration of technology into our lives, as well as economic liberalisation, societal fragmentation and the...

Steve Baron is Professor of Marketing at the University of LiverpoolManagement School, and Head of the Division of Marketing andInternational Business. He is Chair of the UK Academy of MarkingSpecial Interest Group for Services Marketing. His current researchinterests include the understanding...