Cocreation of value is a key construct in service science and the service-dominant logic. Little is known about how practicing managers perceive their own value cocreating activities. The paper is one of the first to gather manager perceptions of value cocreation activities and categorize them...

Challenging Turner's (1976, 1978) implicit assumption that cultural readjustment typically follows a crisis, this paper examines the evolution of the regulation of safety management within the UK soccer industry since 1946. Employing a longitudinal case study approach, the industry's response to...

catastrophic system failures -- The crisis of management : managing ahead of the curve -- Designs for crisis decision units -- Collective minds in organizations : heedful interrelating on flight decks -- Football stadia disasters in the United Kingdom : learning from tragedy? -- Crisis...