Antony, Jiju; Singh Bhuller, Anmol; Kumar, Maneesh; … - In: International Journal of Quality & Reliability Management 29 (2012) 1, pp. 31-53
Purpose – Communication and Information Management (CIM) is crucial for any organisation and effectiveness of CIM can result in significant improvement to the bottom line and customer satisfaction. The purpose of this paper is to investigate and streamline the communication and information...
