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Scenarios for future service encounters
Kiely, Julia; Beamish, Neal; Armistead, Colin - In: The Service Industries Journal 24 (2004) 3, pp. 131-149
This article develops research-based scenarios of future service encounters. Views from senior customer service directors in 14 major service companies regarding future service encounters and future roles and capabilities of customer service professionals were gathered. This was considered in...
Persistent link: https://www.econbiz.de/10010620494
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Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality
Armistead, Colin; Pettigrew, Paul - In: Service Business 2 (2008) 1, pp. 17-32
Persistent link: https://www.econbiz.de/10008515353
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The future of services management
Armistead, Colin (ed.) - 1994
Persistent link: https://www.econbiz.de/10000340813
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Partnerships in the provision of services by multi-agencies : four dimensions of service leadership and service quality
Armistead, Colin; Pettigrew, Paul - In: Service business : an international journal 2 (2008) 1, pp. 17-32
Persistent link: https://www.econbiz.de/10003692325
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Services management : new directions, new perspectives
Teare, Richard (contributor); Armistead, Colin (contributor) - 1995
Persistent link: https://www.econbiz.de/10004309353
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Effective organizations : looking to the future
Armistead, Colin (contributor) - 1997
Persistent link: https://www.econbiz.de/10004346802
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Managing business processes : BPR and beyond
Armistead, Colin (contributor); Rowland, Philip (contributor) - 1996
Persistent link: https://www.econbiz.de/10004308393
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The future of services management
Armistead, Colin (contributor) - 1994
Persistent link: https://www.econbiz.de/10004192536
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Effective partnerships: building a sub-regional network of reflective practitioners
Armistead, Colin; Pettigrew, Paul - In: International journal of public sector management : IJPSM 17 (2004) 6-7, pp. 571-585
Persistent link: https://www.econbiz.de/10007025892
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Managing Business Processes; BPR and Beyond
Armistead, Colin; Rowland, Philip; Delany, Mike - In: Technovation : the international journal of … 17 (1997) 10, pp. 599
Persistent link: https://www.econbiz.de/10006850555