Work process knowledge (WPK) is a concept for systems-level knowledge of the workplace and has been shown to be most important in organisations requiring multi-functional working. Most of the previous body of knowledge on WPK has focussed mainly on manufacturing industries; there has been less...

The International Handbook on Ageing and Public Policy explores the challenges arising from the ageing of populations across the globe for government, policy makers, the private sector and civil society. It examines various national state approaches to welfare provisions for older people, and...

The concept of “competence” and how it is used in management education and development is now at the forefront of debate in the UK. A review of the current literature in the field is given and the issue of whether you can usefully identify and use “generic competencies” is raised. The...

Some of the major shifts in interpersonal relationships training in the 1980s are outlined. Covering face‐to‐face communication skills, influencing and assertion, team building and personal awareness programmes, it is argued that a more holistic rather than a reductionist approach is...

An allegorical reply is given to Linda Miller′s article, “Managerial Competences”. “The translating of easy languages argues neither wit nor elocution”. Yet, competence training remains a laudable exercise.

Describes a management development programme involving a major UK retail company in 1985. Reports on the aims of the development programme. Examines the main elements of the programme, which comprised six three day workshops, preparatory work, short external courses, individual tutorials and an...