Attempts to show that environmental issues are becoming increasingly important as an attribute of the quality of goods and services. However, although firms appreciate the importance of good environmental practices there is a lack of awareness of how this can best be achieved, particularly in...

Whilst some women are motivated to establish entrepreneurial ventures by factors which are similar to those of their male counterparts (including a desire for independence and financial gain), unlike the majority of men, a sizeable number choose entrepreneurship to balance work responsibilities...

Outlines the anticipated effects of the Channel Tunnel on the transportation of goods from a peripheral region. Argues that the combined effects of the Single European Market and the opening of the Channel Tunnel are likely to disadvantage industries within peripherally‐located regions such as...

Purpose: Prior research has shown that operational intellectual capital (OIC) and investments in lean practices (ILP) lead to better operational performance. However, there have been no empirical studies on the synergetic effects between OIC components and ILP. More specifically, the question...

This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment. Design/methodology/approach – The paper examines BSQ along four inter-organisational...