Foreword -- Introduction -- Acknowledgments -- The discipline of powerful conversations -- Powerful conversations and high-impact leaders -- The structure and impact of powerful conversations -- The types of powerful conversations -- The swamp : getting into and out of bad conversations --...

While the American health care system has consistently been criticized for its noticeable detriments, few have taken the time to recognize the significant benefits and potential of this system. But with Skin in the Game, authors John Hammergren and Phil Harkins provide a comprehensive overview...

This study examined the relationships between selling teams (STs) and customer satisfaction within the mission critical power design industry. The literature indicates that STs, which are considered a state of the art sales model, deserved further research. The SERVQUAL survey was used to...

Prior to 1999, direct broadcast satellite (DBS) companies were generally not permitted to deliver local broadcast stations to their subscribers while cable companies did not face this constraint. With the passage of the Satellite Home Viewer Improvement Act, the Congress removed this asymmetry...