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PAYMENTS GO MOBILE - Making payments via cell phone is emerging in the U.S. What role will banks play as wireless carriers and non-bank third-party developers push the market forwa...
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 82 (2006) 6, pp. 76-93
Persistent link: https://www.econbiz.de/10007383021
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Where's the innovation? Today's out-of-the-bank thinking is focused on enhanced customer service and relationship management.
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 82 (2006) 4, pp. 14-19
Persistent link: https://www.econbiz.de/10007290508
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WHAT LENGTHS WILL CUSTOMERS GO TO TO PROTECT THEIR ONLINE ACCOUNTS? The days of the password being the only thing that stands between the customer and his account are over. Several...
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 81 (2005) 6, pp. 62-73
Persistent link: https://www.econbiz.de/10005919732
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On retail banking - Contactless: The New 'Wave' in Payments
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 81 (2005) 6, pp. 6-16
Persistent link: https://www.econbiz.de/10005919736
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Special report - EVALUATING ATM PARTNERSHIPS - ISOs offer an alternative to network management, and many institutions are weighing their options. Cheaper machines and dial-up conne...
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 81 (2005) 5, pp. 52-61
Persistent link: https://www.econbiz.de/10005920510
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Special Report - Community Banking 2005 - FAMILIAR FACES -- OR SHADOWY FIGURES? New threats, including new account fraud and identity theft, added to check fraud challenges, make s...
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 81 (2005) 4, pp. 34-41
Persistent link: https://www.econbiz.de/10005921113
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THE EXACTING SCIENCE OF COMPENSATION - Front-line focus on cross-selling and customer retention poses the question: What part of pay should be at risk?
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 81 (2005) 3, pp. 28-45
Persistent link: https://www.econbiz.de/10005922097
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Payment's Mass Conversion - Accounts receivable conversion has become the fastest growing payment type in automated clearinghouse history. But as Check 21 ushers in the age of imag...
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 81 (2005) 2, pp. 25-33
Persistent link: https://www.econbiz.de/10005922898
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Fraud Looms Large - Crooks sniff opportunity and strike first via identity theft, phishing and ACH fraud. What trouble does Check 21 invite?
Swift, Clint; Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 80 (2004) 4, pp. 12-18
Persistent link: https://www.econbiz.de/10005926233
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Imaging Comes of Age - Despite some drawbacks, check imaging is gaining favor among large banks as a way to cut costs and boost revenues.
Hoffman, Karen Epper - In: Banking strategies : management insights in financial … 78 (2002) 5, pp. 40-50
Persistent link: https://www.econbiz.de/10005940337