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Creating advocates : the roles of satisfaction, trust and commitment

Fullerton, Gordon - In: Journal of retailing and consumer services 18 (2011) 1, pp. 92-100

Persistent link: https://www.econbiz.de/10008839769

The moderating effect of normative commitment on the service quality-customer retention relationship

Fullerton, Gordon - In: European journal of marketing : EJM 48 (2014) 3/4, pp. 657-673

Persistent link: https://www.econbiz.de/10010371627

Using latent commitment profile analysis to segment bank customers

Fullerton, Gordon - In: International Journal of Bank Marketing 38 (2019) 3, pp. 627-641

Purpose: Allen and Meyer’s (1990) three component model of organizational commitment is now well accepted in the study of consumer–service provider relationships (Keiningham et al., 2015). Commitment profiling is a “person-centered approach” to commitment (Meyer et al., 2012) which...

Persistent link: https://www.econbiz.de/10012185159

Dissatisfaction and violation : two distinct consequences of the wait experience

Fullerton, Gordon; Taylor, Shirley - In: Journal of service theory and practice : JSTP 25 (2015) 1, pp. 31-50

Persistent link: https://www.econbiz.de/10011306026

The service quality-loyalty relationship in retail services: does commitment matter?

Fullerton, Gordon - In: Journal of retailing and consumer services 12 (2005) 2, pp. 99-112

Persistent link: https://www.econbiz.de/10005918804

Creating advocates: The roles of satisfaction, trust and commitment

Fullerton, Gordon - In: Journal of retailing and consumer services 18 (2011) 1, pp. 92-101

Persistent link: https://www.econbiz.de/10008768467