Gupta, Diwakar; Chen, Hao-Wei; Miller, Lisa A.; Surya, … - In: Transportation Research Part A: Policy and Practice 44 (2010) 4, pp. 201-217
State agencies responsible for ADA-eligible paratransit services are increasingly under pressure to contain costs and maximize service quality. Many do not operate vehicles themselves; instead, they contract out the provision of services. Contractors are paid for each hour of service. They are...