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Preiss, Rick
Griffin, Abbie
132
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Harvard-Business-Manager : das Wissen der Besten
1
Sloan management review
1
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OLC EcoSci
2
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1
BEST PRACTICE FOR CUSTOMER SATISFACTION IN MANUFACTURING FIRMS
Griffin, Abbie
;
Gleason, Greg
;
Preiss, Rick
; …
- In:
Sloan management review
36
(
1995
)
2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10006331830
Saved in:
2
Die besten Methoden zu mehr Kundenzufriedenheit
Griffin, Abbie
;
Gleason, Greg
;
Preiss, Rick
; …
- In:
Harvard-Business-Manager : das Wissen der Besten
17
(
1995
)
3
,
pp. 65-77
Persistent link: https://www.econbiz.de/10007081417
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