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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10000692928
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Generations at work : managing the clash of boomers, Gen Xers, and Gen Yers in the workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob - 2013 - 2nd ed
Persistent link: https://www.econbiz.de/10009722052
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Service America in the new economy
Albrecht, Karl; Zemke, Ron - 2002 - Rev. ed.
Persistent link: https://www.econbiz.de/10001574380
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Service magic : the art of amazing your customers
Zemke, Ron; Bell, Chip R. - 2003
Persistent link: https://www.econbiz.de/10004726480