Ours is an argument for ideas that become us. Illustratory is a statement by a well-known management author who lamented the difficulty of “escaping one’s past ideas”. Viewing himself a prisoner, his past published ideas had devoured him: they limited his ability to imagine or credibly...

Few firms can be said to be truly resilient by sustaining high performance for a long time. We draw on a case study of a large U.S.-based retailer to explore how an organization develops resilience – the ability to recover quickly from environmental jolts or misfortunes. The company's CEO,...