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Strengthening outcomes of retailer-consumer relationships - The dual impact of relationship marketing tactics and consumer personality

Odekerken-Schröder, Gaby; De Wulf, Kristof; … - In: Journal of business research : JBR 56 (2003) 3, pp. 177-190

Persistent link: https://www.econbiz.de/10006721348

Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond : an integrative framework and research agenda

Odekerken-Schröder, Gaby; Mele, Cristina; Russo-Spena, … - In: Journal of Service Management 31 (2020) 6, pp. 1149-1162

Purpose: Loneliness and isolation are on the rise, globally threatening the well-being across age groups; global social distancing measures during the COVID-19 crisis have intensified this so-called “loneliness virus”. The purpose of this paper is to develop an integrative framework and...

Persistent link: https://www.econbiz.de/10012278713

Companion robots for well-being : a review and relational framework

Ruggiero, Andrea; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Research handbook on services management, (pp. 309-330). 2022

Persistent link: https://www.econbiz.de/10014452659

Strengthening outcomes of retailer-consumer relationships: The dual impact of relationship marketing tactics and consumer personality

Odekerken-Schroder, Gaby; De Wulf, Kristof; Schumacher, … - In: Journal of Business Research 56 (2003) 3, pp. 177-190

Persistent link: https://www.econbiz.de/10005473630