//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Features - A hard look at ISD...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Kundenorientierung
6
Kundendienst
5
Management
4
Servicepolitik
4
USA
4
United States
4
Customer services
3
Mitarbeiter
3
Age group
2
Altersgruppe
2
Aufgabenanalyse
2
Beziehungsmarketing
2
Customer service
2
Dienstleistung
2
Generationengerechtigkeit
2
Intergenerational equity
2
Kundenbetreuung
2
Kundenmanagement
2
Kundenservice
2
Leadership
2
Leistungsbewertung
2
Mitarbeiterschulung
2
Personalführung
2
Personalpolitik
2
Relationship marketing
2
Aids and devices
1
Aufsatzsammlung
1
Coaching
1
Consumer behaviour
1
Consumer satisfaction
1
Customer loyalty
1
Dienstleistungssektor
1
Diversity Management
1
Diversity management
1
E-Learning
1
Electronic commerce
1
Employees
1
Fallstudiensammlung
1
Fernunterricht
1
Führungstheorie
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
135
Book / Working Paper
32
Type of publication (narrower categories)
All
Guidebook
1
Ratgeber
1
Language
All
Undetermined
138
English
25
German
4
Author
All
Zemke, Ron
132
Rossett, Allison
34
Galvin, Tammy
12
Johnson, Gail
12
Johnson, Heather
12
Barbian, Jeff
11
Schettler, Joel
11
Albrecht, Karl
6
Bell, Chip R.
5
Filipczak, Bob
5
Raines, Claire
5
Anderson, Kristin
4
Armstrong, Judy
4
Zemke, Susan
3
Lee, Chris
2
Miller, William
2
Schaaf, Dick
2
Schafer, Lisa
2
Adgate, Gene
1
BELL, Chip R
1
Baker Jr, John S.
1
Barnett, Jeremy
1
Bickham, Terry
1
Chapman, Colin
1
Connellan, Thomas K.
1
Connellan, Tom
1
Dekkers, Midas
1
Delahoussaye, Martin
1
Dolezalek, Holly
1
Donello, Jill Funderburg
1
Ford II, Henry
1
Ford, Henry
1
Friedman, George
1
Friedman, Meredith
1
Fulop, Mark P.
1
Gautier-Downes, Jeannette
1
Gitomer, Jeffrey
1
Gordon, Jack
1
Gunkler, John W.
1
Hartt, David C.
1
more ...
less ...
Institution
All
American Society for Training and Development
1
Published in...
All
Training : the magazine of manpower and management development
101
Performance improvement / ispi ; International Society for Performance Improvement
11
T + D
8
Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
5
Training & development : T + D
2
Across the board
1
EBL-Schweitzer
1
Handbook of organizational behavior management
1
Human resource development and information technology : making global connections
1
Management review
1
Managing service quality : MSQ ; an international journal
1
Performance & instruction : the journal of the National Society for Performance and Instruction ; dedicated to advancement and application of performance and instructional science and technology
1
Performance Improvement
1
The Journal for quality and participation
1
more ...
less ...
Source
All
OLC EcoSci
132
USB Cologne (EcoSocSci)
25
ECONIS (ZBW)
9
Other ZBW resources
1
Showing
1
-
10
of
167
Sort
Relevance
Date (newest first)
Date (oldest first)
1
First things fast : a handbook for performance analysis
Rossett, Allison
-
1999
-
3. print.
Persistent link: https://www.econbiz.de/10004263745
Saved in:
2
The ASTD e-learning handbook
Rossett, Allison
(
contributor
)
-
American Society for Training and Development
-
2002
Persistent link: https://www.econbiz.de/10004713813
Saved in:
3
First things fast : a handbook for performance analysis
Rossett, Allison
-
2009
-
2. ed.
Persistent link: https://www.econbiz.de/10004939497
Saved in:
4
The Best Customer to Have is the One You've Already Got - Killing yourself trying to bring in those new customers? Maybe the problem is you're not concentrating on the ones you can...
Zemke, Ron
;
Zemke, Ron
- In:
The Journal for quality and participation
23
(
2000
)
2
,
pp. 33-35
Persistent link: https://www.econbiz.de/10006909071
Saved in:
5
Training & OD : Separated at Birth?
Rossett, Allison
- In:
Performance Improvement
57
(
2018
)
8
,
pp. 25-30
Persistent link: https://www.econbiz.de/10012084468
Saved in:
6
An exploration of engagement and mentoring in on-line problem solving
Wang, Minjuan
;
Rossett, Allison
;
Wangemann, Paul
- In:
Human resource development and information technology : …
,
(pp. 153-184)
.
2002
Persistent link: https://www.econbiz.de/10001736344
Saved in:
7
Beyond the podium : delivering training and performance to a digital world
Rossett, Allison
;
Sheldon, Kendra
-
2001
Persistent link: https://www.econbiz.de/10004613386
Saved in:
8
THE ART OF FEEDBACK - If Coaching is Good, Then E-Coaching is... - The success of an e-coaching program is based on those elements that make any coaching program successful, plus a...
Rossett, Allison
;
Marino, Gerald
- In:
T + D
59
(
2005
)
11
,
pp. 46-53
Persistent link: https://www.econbiz.de/10006605777
Saved in:
9
SPECIAL ISSUE: E-LEARNING - Performance Support Tools: Where Learning, Work, and Results Converge - Einstein was an early performance support tool user. The U.S. Coast Guard uses P...
Rossett, Allison
;
Mohr, Erica
- In:
T + D
58
(
2004
)
2
,
pp. 34-39
Persistent link: https://www.econbiz.de/10006610862
Saved in:
10
NEW SHORT FEATURE! SPECIAL ISSUE: E-LEARNING - What to Do About E-Dropouts - How to keep 'em online until learning happens.
Rossett, Allison
;
Schafer, Lisa
- In:
T + D
57
(
2003
)
6
,
pp. 40-46
Persistent link: https://www.econbiz.de/10006613152
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->