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Customer satisfaction and the marketing-quality interface
Bond Iii, Edward U.; Fink, Ross L. - In: The journal of business & industrial marketing 18 (2003) 2-3, pp. 204-218
Persistent link: https://www.econbiz.de/10007029914
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Customer satisfaction and the marketing-quality interface
Bond Iii, Edward U.; Fink, Ross L. - In: The journal of business & industrial marketing 18 (2003) 2-3, pp. 204-218
Persistent link: https://www.econbiz.de/10007032672
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Customer satisfaction and the marketing-quality interface
Bond Iii, Edward U.; Fink, Ross L. - In: The journal of business & industrial marketing 18 (2003) 3, pp. 204-218
Persistent link: https://www.econbiz.de/10007032880
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Dual-perspective SWOT: a synthesis of marketing intelligence and planning
Novicevic, Milorad M.; Harvey, Michael; Autry, Chad W.; … - In: Marketing intelligence & planning 22 (2004) 1, pp. 84-94
Persistent link: https://www.econbiz.de/10006965170
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The internal market-external market framework and service quality: Toward theory in services marketing
Brown, Stephen W.; Bond III, Edward U. - In: Journal of marketing management : MM 11 (1995) 1-3, pp. 25-40
Persistent link: https://www.econbiz.de/10007007749
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American female expatriates and the civil rights act of 1991 : Balancing legal and business interests
Feltes, Patricia; Robinson, Robert K.; Fink, Ross L. - In: Business Horizons 36 (1993) 2, pp. 82-86
Persistent link: https://www.econbiz.de/10005438655
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Ensuring an Inventor's Patent Rights: Recent Supreme Court Case Clarifies Timing of Application
Perry, Sandra J.; Fink, Ross L. - In: The journal of technology transfer 26 (2001) 4, pp. 363-368
Persistent link: https://www.econbiz.de/10006978205
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Will RFID Change Inventory Assumptions? Although only 10% of businesses are using Radio Frequency Identification (RFID) technology to track goods throughout the supply chain, this...
Fink, Ross L.; Gillett, John W.; Grzeskiewicz, Gabe - In: Strategic finance : leadership strategies in … 89 (2007) 4, pp. 34-39
Persistent link: https://www.econbiz.de/10007870160
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What You Need to Know About Same-Sex Sexual Harassment - Managers can't afford to overlook any complaints of sexual harassment, even when the alleged harasser is the same sex as th...
Fink, Ross L.; Perry, Sandra J. - In: Industrial management : the magazine for better … 41 (1999) 2, pp. 22-25
Persistent link: https://www.econbiz.de/10006297603
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DuPont V. Chemical Workers Association: Further Limits On Employee Participation Programs
Fink, Ross L.; Robinson, Robert K.; Canty, Ann - In: Industrial management : the magazine for better … 36 (1994) 2, pp. 3-5
Persistent link: https://www.econbiz.de/10006350091