<title/> The prominence of Private Finance Initiative (PFI) and Public—Private Partnership (PPP) policy and practice is growing as a mechanism for improving resources available to, and value for money throughout, UK public services. This interest has not been accompanied by an appropriate level of...

New service development (NSD) is essential if organisations are to survive and grow. Yet the process can be complex, time consuming, costly and often unsuccessful. Services involve customers as co-producers i.e. they are present in the service system/production process. Consequently effective...

Improving the efficiency of the NHS has been a consistent policy objective of British governments in recent years and the structures and mechanisms appropriate for stimulating efficiencies have led to both radical and incremental changes. This article discusses the attitudes and behaviour of...