We consider the issue of new project staffing in an outsourced call center required to meet a monthly Service Level Agreement (SLA). We present empirical analysis generated during a field study with a provider of outsourced call center services to illustrate the unique issues related to staffing...

We present a heuristic for lot sizing in serial assembly systems with multiple contrained resources. This procedure, the Coefficient Modification Heuristic (CMH), exploits a special problem structure by solving repetitively a small linear programming restriction of the original problem. The key...

The majority of reverse auctions for procurement use a single-attribute (price) format while providing constraints on nonprice attributes such as quality and lead time. Alternatively, a buyer could choose to conduct a multiattribute auction where bidders can specify both a price and levels of...

Core Concepts and Practices -- Principles for the Strategic Design of Supply Chains -- Tactical Planning for Reinventing the Supply Chain -- The Role of Inventory in Superior Supply Chain Performance -- Supply Chain Performance Metrics -- Emerging Supply Chain Practices -- Sourcing Strategy and...

We consider the reorder point, order quantity inventory model where the demand, D, and the lead time, L, are independently and identically distributed (iid) random variables. This model is analytically intractable because of order crossover. However, we show how to resolve the intractability by...