PART I. INTEGRATING SUPPLY CHAIN MANAGEMENT. What is a supply chain? -- What is supply chain management (SCM)? -- What are the tools of supply chain management (SCM)? -- What are the measures of a successful supply chain management? -- What does it take to create a world-class supply chain...

This paper takes a modern day fad, Total Quality Management (TQM), and puts structure behind all the philosophy to make it usable and implementable. TQM is a methodology for change that is badly needed in modern industrial processes, but the understanding of it is often too fuzzy to be directly...

Acknowledgements -- Preface -- Introduction -- Segmentation -- What is segmentation and how does it work? -- The supply chain -- Performance measures -- Analytics and SCS -- Segmentation applied -- An example of SCS : the analysis process -- An example of SCS : the build process -- SCS execution...