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The importance of the Baldrige to US economy
Townsend, Pat; Gebhardt, Joan - In: The Journal for quality and participation 19 (1996) 4, pp. 6-13
Persistent link: https://www.econbiz.de/10007326097
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Beyond charging the hill and demanding excellence
Townsend, Pat; Gebhardt, Joan - In: The Journal for quality and participation 17 (1994) 2, pp. 22-25
Persistent link: https://www.econbiz.de/10006946963
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AHEAD OF THE GAME - If you only use a screwdriver, eventually you'll screw up everything. Pat Townsend and Joan Gebhardt on why a combination of quality tools is better than one
Townsend, Pat; Gebhardt, Joan - In: Qualityworld : QW (2007), pp. 40-44
Persistent link: https://www.econbiz.de/10007746428
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TWO OF A KIND - What makes a good leader? Is it something that can ever be taught? Pat Townsend and Joan Gebhardt argue that the key to great leader-ship is love
Townsend, Pat; Gebhardt, Joan - In: Qualityworld : QW (2007), pp. 16-19
Persistent link: https://www.econbiz.de/10007873736
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The customer is always right - The people who demand quality are the people who drive quality
Townsend, Pat; Gebhardt, Joan - In: Industrial engineer : IE ; engineering & management … 38 (2006) 5, pp. 41-45
Persistent link: https://www.econbiz.de/10007262815
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The complete spectrum
Townsend, Pat - In: Qualityworld : QW 28 (2002) 5, pp. 43-45
Persistent link: https://www.econbiz.de/10005942913
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Fitting Teamwork into the Grand Scheme of Things - Lead, follow, or get out of the way may be popular bumper sticker management but it's a formula for failure today; it leaves out...
Townsend, Pat - In: The Journal for quality and participation 25 (2002) 1, pp. 16-18
Persistent link: https://www.econbiz.de/10006896661
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Voices from the Field - Why Can't Everyone Participate Directly in Quality Improvement?
Townsend, Pat - In: The Journal for quality and participation 25 (2002) 1
Persistent link: https://www.econbiz.de/10006896666
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ISO 9000 Made Easy: A Cost-Saving Guide to Documentation and Registration
Zuckerman, Amy; Townsend, Pat - In: The Journal for quality and participation 17 (1994) 6, pp. 54-55
Persistent link: https://www.econbiz.de/10006946874
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For service to work right, skilled leaders need skills in "followership"
Townsend, Pat; Gebhardt, Joan E. - In: Managing service quality : MSQ ; an international journal 7 (1997) 3, pp. 136-140
Persistent link: https://www.econbiz.de/10007199302