In the present context an organization competes in terms of its knowledge intensity. In this article we are focusing on human resource development, sustenance and enhancement as a process in non‐corporate research and technology organizations (RTOs), based on an international study on...

Presents an illustrative example of a benchmarking exercise for non‐corporate R&D organizations. Drawing from a global study of 60 R&D organizations from around the world, the benchmarking practice for identification of processes, practices and best practices is examined. Focuses primarily on...

Purpose – To highlight a few critical issues related to indicators that are used to compare organizational practices. Design/methodology/approach – The approach is as follows: to compare the efficacy of qualitative and quantitative indicators; objectivity in identification of processes and...