This paper describes the nature and prevalence of the use of performance measurement techniques by airlines. The authors draw on evidence from an international survey of the largest 200 airlines in terms of total passengers carried per annum. The results provide empirical insight into the use of...

The aim of this paper is to undertake a comprehensive study of low cost carrier (LCC) market entry and exit in Europe between 1992 and 2012. In the 20 year period between 1992 and 2012, 43 LCCs have taken advantage of the progressive liberalisation of the European aviation market and commenced...

This paper examines the changing forms of divisional performance measures used by UK companies presenting empirical evidence from a postal questionnaire. In particular it considers the extent and nature of the use of value based measures, such as Economic Value Added (EVAR), at the divisional...

This paper uses case studies to look at the impact of low-cost airlines on two European airports. Low-cost airlines continue to exert an influence in air transport markets and small airports face pressures to compete for their business. The low-cost model motivates airlines to negotiate...

This paper explores commercial issues surrounding managing airports in New Zealand. Airport managers face pressures from changing airport–airline relationships, low cost airlines, proposed new airports and the growing importance of non-aeronautical revenues in achieving commercial goals....

Airport surface access is increasingly seen as a major problem not only in the UK but worldwide given its impact in terms of traffic congestion and environmental degradation. In 1998 the UK Government published a White Paper, ‘A New Deal for Transport’ that introduced the idea of...

This article discusses the implications of airport privatization and regulation with reference to the case of BAA plc. It concludes that regulation should be implemented in a coordinated manner which is consistent with wider policy goals and which respects the outcomes for all stakeholders. The...

<title/> This article explores the UK government's influence on shaping and directing airport policy. UK air travel has increased five-fold over the past 30 years and is projected to increase by between two and three times current levels by 2030. In order to accommodate this growth the government...

This paper examines the use of best practice benchmarking as an approach to performance improvement in the airline industry. The case study draws upon phenomenological evidence from the aircraft maintenance section of Britannia Airways. A range of benchmarking issues, which could be applied to...

This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature,...