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Managing conflicting fads : the relation between downsizing and quality management
Wiele, Ton van der; Brown, Alan - 1998
Persistent link: https://www.econbiz.de/10000995353
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How to use ISO 9000 as a tool for organisational change?
Wiele, Ton van der; Brown, Alan - 1998
Persistent link: https://www.econbiz.de/10000995356
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Self-assessment against an excellence model in SMEs
Sturkenboom, Jorn; Wiele, Ton van der; Brown, Alan - 1999
Persistent link: https://www.econbiz.de/10001422138
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Continuously struggling with TOM
Wiele, Ton van der; Brown, Alan - 1999
Persistent link: https://www.econbiz.de/10001422139
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An international comparison of the perceptions about the revised ISO 9000 quality system standards
Wiele, Ton van der; Iwaarden, Jos van; Brown, Alan; … - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 393-408
Persistent link: https://www.econbiz.de/10003862522
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A Typology of Approaches to ISO Certification and TQM
Brown, Alan; Wiele, Ton van der - In: Australian Journal of Management 21 (1996) 1, pp. 57-72
This paper reports on research which explores the links between quality assurance, or certification of the quality system according to the ISO 9000 (AS 3900) series and the broader approach of Total Quality Management. The first part of the paper outlines a typology of approaches to introducing...
Persistent link: https://www.econbiz.de/10010769288
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Self-assessment practices in Europe and Australia
Wiele, Ton van der; Brown, Alan - In: International journal of quality & reliability management 16 (1999) 3, pp. 238-251
Persistent link: https://www.econbiz.de/10006390441
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Smaller enterprises' experiences with ISO 9000
Brown, Alan; Wiele, Ton van der; Loughton, Kate - In: International journal of quality & reliability management 15 (1998) 2-3, pp. 273-285
Persistent link: https://www.econbiz.de/10006393457
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The effect of downsizing on service quality in some large organizations
Wiele, Ton van der; Brown, Alan - In: Managing service quality : MSQ ; an international journal 8 (1998) 3, pp. 170-177
Persistent link: https://www.econbiz.de/10007192856
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ISO 9000 series experiences in small and medium-sized enterprises
Wiele, Ton van der; Brown, Alan - In: Total quality management 8 (1997) 2-3, pp. S300
Persistent link: https://www.econbiz.de/10007198754