The White Paper ‘Modern Local Government: In Touch with the People’ suggested the Business Excellence Model as a way for local authorities to demonstrate Best Value in service delivery. The author uses the concept of isomorphism, developed within institutional theory, to explain the progress...

Many local authorities have embarked on benchmarking as one way of satisfying the Government’s requirement that local authorities provide ‘best value’ services. This article suggests that the Government’s initial enthusiasm for benchmarking was based on an incomplete understanding of the...

Drawing upon a series of interviews conducted with leading practitioners and opinion formulators in the social, ethical and environmental audit arena, together with an extensive review of recent literature in the area, this paper offers a critical appraisal of current developments in the newly...