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Management des umwerfenden Service
Zemke, Ron; Bell, Chip R. - 1996
Persistent link: https://www.econbiz.de/10004302662
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Knock your socks off service recovery
Zemke, Ron; Bell, Chip R.
Persistent link: https://www.econbiz.de/10004595509
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Service magic : the art of amazing your customers
Zemke, Ron; Bell, Chip R. - 2003
Persistent link: https://www.econbiz.de/10004726480
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Service Magic - Take this elixir for tough times
Bell, Chip R.; Zemke, Ron - In: Executive excellence : the magazine of personal … 20 (2003) 5, pp. 13
Persistent link: https://www.econbiz.de/10007105399
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Managing knock your socksoff service
Bell, Chip R.; Zemke, Ron - 2007 - 2. ed.
Persistent link: https://www.econbiz.de/10004883657