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~person:"Naylor, Thomas H."
~person:"Bell, Chip R."
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THE LITTLE COMPANY THAT COULD
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Naylor, Thomas H.
Bell, Chip R.
Zemke, Ron
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Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
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Management des umwerfenden Service
Zemke, Ron
;
Bell, Chip R.
-
1996
Persistent link: https://www.econbiz.de/10004302662
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2
Service magic : the art of amazing your customers
Zemke, Ron
;
Bell, Chip R.
-
2003
Persistent link: https://www.econbiz.de/10004726480
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3
Knock your socks off service recovery
Zemke, Ron
;
Bell, Chip R.
Persistent link: https://www.econbiz.de/10004595509
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4
Soundings - And more ...
Mills, C.Wright
;
Scheibe, Karl E.
;
Dekkers, Midas
; …
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Across the board
38
(
2001
)
4
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pp. 23-25
Persistent link: https://www.econbiz.de/10006696645
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5
Managing knock your socksoff service
Bell, Chip R.
;
Zemke, Ron
-
2007
-
2. ed.
Persistent link: https://www.econbiz.de/10004883657
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6
Service Magic - Take this elixir for tough times
Bell, Chip R.
;
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
20
(
2003
)
5
,
pp. 13
Persistent link: https://www.econbiz.de/10007105399
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