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E service : 24 ways to keep your customers - when the competition is just a click away
Zemke, Ron; Connellan, Thomas K. - 2001 - 1. print.
Persistent link: https://www.econbiz.de/10004604715
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Taking care of business : 101 ways to keep your customers coming back (without whining, groveling or giving away the store)
Schaaf, Dick; Zemke, Ron - 1991
Persistent link: https://www.econbiz.de/10004379833
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Service America in the new economy
Albrecht, Karl; Zemke, Ron - 2002 - Rev. ed.
Persistent link: https://www.econbiz.de/10004680154
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Service-Strategien
Albrecht, Karl; Zemke, Ron - 1987
Persistent link: https://www.econbiz.de/10004059029
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Service magic : the art of amazing your customers
Zemke, Ron; Bell, Chip R. - 2003
Persistent link: https://www.econbiz.de/10004726480
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Performance Research Associates' Delivering knock your socks off service
Zemke, Ron - 2003 - 3. ed. / rev. Ron Zemke
Persistent link: https://www.econbiz.de/10004766582
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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10004774687
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Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace
Zemke, Ron; Raines, Claire; Filipczak, Bob - 2000
Persistent link: https://www.econbiz.de/10004580342
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Soundings - And more ...
Mills, C.Wright; Scheibe, Karl E.; Dekkers, Midas; … - In: Across the board 38 (2001) 4, pp. 23-25
Persistent link: https://www.econbiz.de/10006696645