Collaboration in the supply chain has been widely discussed, and a wealth of concepts is at hand. Large-scale projects like the Efficient Consumer Response (ECR) in the fast moving consumer goods sector, for example, or Vendor Managed Inventory (VMI) and Collaborative Planning, Forecasting and...

Purpose: In retail, product fitting is a critical operational practice. For many products, the operational outcome of the retail supply chain is determined by the customer physically fitting products. Digital product fitting is an emerging operational practice in retail that uses digital models...

Purpose: This paper investigate how fit uncertainty impacts product return costs in online retailing and how digital product fitting, a pre-sales fitting practice, can reduce fit uncertainty. Design/methodology/approach: The paper analyzes the current performance of a retailer's e-commerce and...

Direct digital manufacturing, or ‘3D printing’ as it is more commonly known, offers a wealth of opportunities for product and process innovation, and is often touted to ‘revolutionize’ today’s manufacturing operations and its associated supply chains structures. Despite a growing...