Although there is a vast body of literature that attempts to define production flexibility, managers are still unable to measure the flexibility they require. However, managers currently are investing in flexible manufacturing systems (FMSs) and planning their manufacturing strategies despite...

Purpose: The purpose of this paper is to focus on the contributions of queueing theory to hospital capacity management to improve organizational performance and deal with increased demand in the healthcare sector. Design/methodology/approach: Models were applied to six months of inpatient...