1. The four critical issues in healthcare -- 2. Directions of improvement in healthcare -- 3. The mechanics of change -- 4. The transition of groups to teams -- 5. Logistical issues of teams -- 6. The effects of change in healthcare -- 7. Customer satisfaction -- 8. Understanding the process --...

ch. 1. The need for quality performance -- ch. 2. Leadership -- ch. 3. Execution -- ch. 4. Innovation -- ch. 5. People and quality -- ch. 6. Time management -- ch. 7. Engagement -- ch. 8. Team building -- ch. 9. Quality operating system -- ch. 10. Advanced quality planning.

"This book addresses the essentials of an automotive audit which is required by all automotive suppliers world-wide. They are based on customer specific requirements, ISO standards, and industry specifications. This book covers both the mandated documents and records that are necessary for...