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Co-creating value using customer training and education in a healthcare service design
Damali, Uzay; Miller, Janis L.; Fredendall, Lawrence D.; … - In: Journal of operations management 47/48 (2016), pp. 80-97
Persistent link: https://www.econbiz.de/10011639976
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Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity
Damali, Uzay; Fredendall, Lawrence D.; Miller, Janis L.; … - In: Decision sciences 53 (2022) 4, pp. 750-770
Persistent link: https://www.econbiz.de/10013464343