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The Impact of Human Error on Delivering Service Quality
Stewart, Douglas M.; Chase, Richard B. - In: Production and operations management : an international … 8 (1999) 3, pp. 240-263
Persistent link: https://www.econbiz.de/10007184308
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Failsafing service quality
Chase, Richard B.; Stewart, Douglas M. - In: Research handbook on services management, (pp. 143-152). 2022
Persistent link: https://www.econbiz.de/10014452582
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An empirical investigation of the metrics alignment process
Melnyk, Steven A.; Calantone, Roger J.; Luft, Joan; … - In: The international journal of productivity and … 54 (2005) 5, pp. 312-324
Persistent link: https://www.econbiz.de/10006606622
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B ORGANIZATIONAL BEHAVIOR - Metrics and performance measurement in operations Bd:100 management: Dealing with the metrics maze
Melnyk, Steven A.; Stewart, Douglas M.; Swink, Morgan - In: Operations research, Management science : OR MS ; the … 45 (2005) 1, pp. 35-36
Persistent link: https://www.econbiz.de/10006501912
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Research Issues. "Operations psychology"
Stewart, Douglas M. - In: Decision line 28 (1997) 5, pp. 12-15
Persistent link: https://www.econbiz.de/10008219732
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Effective Process Improvement: Developing Poka-Yoke Processes - Despite the widespread availability of procedures for process improvement, far too many improvement efforts result i...
Stewart, Douglas M.; Melnyk, Steven A. - In: Production and inventory management journal : journal … 41 (2000) 4, pp. 48-55
Persistent link: https://www.econbiz.de/10006280646
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Piecing Together Service Quality: A Framework for Robust Service
Stewart, Douglas M. - In: Production and operations management : an international … 12 (2003) 2, pp. 246-265
Persistent link: https://www.econbiz.de/10007156278
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The Human Side of Mistake-proofing
Stewart, Douglas M.; Grout, John R. - In: Production and operations management : an international … 10 (2001) 4, pp. 440-459
Persistent link: https://www.econbiz.de/10007169215
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COVER STORY - Managing Metrics - They're so critical but so misunderstood -- And most managers face more than they could possibly hope to meet. Often, metrics are considered only a...
Melnyk, Steven A.; Stewart, Douglas M. - In: APICS - the performance advantage 12 (2002) 2, pp. 22-27
Persistent link: https://www.econbiz.de/10007236855
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So gestalten Sie Ihren Service pannensicher
Chase, Richard; Stewart, Douglas M. - In: Harvard-Business-Manager : das Wissen der Besten 17 (1995) 2, pp. 81-94
Persistent link: https://www.econbiz.de/10007083476