Crow, Stephen; Hartman, Sandra; Koen, Chiff; Van Epps, … - In: Employee Relations 17 (1995) 1, pp. 38-50
Recent interest in constituency theory, coupled with the concern of the quality movement for meeting the needs of the internal and external “customers” of organizations leads HR managers to think about their jobs in terms of the stakeholders or constituents who have influence or impact on HR...