Bowles, David E.; Gardiner, Lorraine R. - In: International Journal of Productivity and Performance … 67 (2018) 8, pp. 1255-1270
Purpose: The purpose of this paper is to study the effectiveness of combining process mapping and system dynamics (SD) in an organization’s ongoing business process improvement projects. Design/methodology/approach: Norfield Industries, designer and manufacturer of prehung door machinery,...